Stripe
- Customer
- Northwind Labs
- MRR Lost
- $1,290 / month
- Status
- Cancelled
- Cancellation Reason
- Not captured
Stop guessing why customers leave.
Early-stage SaaS loses around 46% of customers every year. ChurnIntel shows why they cancel and what to fix next.
Stripe tells you who cancelled. ChurnIntel tells you why.
ChurnIntel
- Customer
- Northwind Labs
- MRR Lost
- $1,290 / month
- Status
- Cancelled
- Cancellation Reason
- Missing Slack integration
How it works
Live preview
01
Customer clicks Cancel
Capture their reason
We are sad to see you go.
Please tell us why.
02
Offer a better option
Pause, discount, or switch
Special offer for you 🎉
We've unlocked an exclusive discount for you.
20% off for 2 months
Applied automatically to upcoming invoices when you accept.
03
See the bigger picture
Revenue behind every reason
Top cancellation reason
Too expensive
Revenue impact
$2,940MRR
Everything you need to reduce churn.
Cancellation flows
Capture why customers leave, in your brand.
- Custom logic
- Multiple flows
- Your branding
Dynamic offers
Match the right save to the reason they picked.
- Reason-mapped offers
- Pause
- Discounts
- Contact support
Revenue dashboard
See the MRR behind every cancel reason.
- Revenue-weighted
- Top reasons
- MRR at risk
- Export
Stripe-native setup
Connect Stripe, publish a flow, go live in ~10 minutes.
- Stripe OAuth
- Hosted page
- Light embed
- Webhooks handled
ChurnIntel vs building it yourself
What that quarter looks like for product, eng, and QA.
| Build it in-house | ChurnIntel | |
|---|---|---|
| Product scoping | ✕Weeks writing specs and mapping every cancel path | ✓Flows ready. Customize reasons and ship |
| Engineering | ✕200+ hours wiring Stripe, surveys, and webhooks | ✓One Stripe OAuth click |
| QA & billing edge cases | ✕Pause, coupons, and refunds found in production | ✓Covered across real cancel events |
| Analytics | ✕Custom SQL and fragile dashboards | ✓Revenue-weighted insights out of the box |
| Maintenance | ✕Breaks on the next Stripe API change | ✓Ours to keep running |
| Time to live | ✕6-8 weeks | ✓About 10 minutes |
| Cost a year | $45,000+ | A fraction of the MRR you save |
Built for fast-moving companies.
Simple
Connect Stripe, publish a flow. No SDK, no implementation call.
Actionable
A sentence you can act on this week, not a dashboard to decode.
Customizable
Your reasons, your offers, your brand at the exit.
Revenue first
Every number carries the MRR behind it. That's the whole point.
Questions?
How long does setup take?
Usually under 10 minutes. Connect your Stripe account, choose the cancellation reasons you want to collect, customize the flow, and publish. There's no complicated setup or long onboarding.
Do I need an engineer?
Yes, but only for a small part. If you want to show the cancellation flow inside your own app, your engineer just needs to add a simple code snippet. It usually takes less than a day. If you use our hosted cancellation page, there's no engineering work after connecting Stripe.
What are revenue-weighted insights?
Not every cancellation has the same impact. Losing a customer paying $1,000/month matters more than losing one paying $20/month. ChurnIntel ranks cancellation reasons by the amount of recurring revenue behind them, so you can focus on the problems costing you the most.
What do founding partners get?
You'll get founding partner pricing, priority onboarding, direct access to our team, and early access to new features. You'll also have a say in what we build next as we shape the product together.
Is my billing data safe?
Yes. We connect securely through Stripe using their official OAuth flow. We only request the access needed to power ChurnIntel, we never store your customers' card details, and you can disconnect your Stripe account at any time.
Join the Founding Partner Program.
14 of 20 spots taken6 left
- A say in what we build next
- Onboarding we run with you, not a doc
- Priority support, direct to us